Processing Time

• All orders are processed within 2-3 business days (excluding weekends and holidays).

• Once your order has been processed, you will receive a confirmation email with tracking information.

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Shipping Methods & Costs

We offer a range of shipping options to suit your needs. Shipping costs are calculated at checkout based on your location and the method you choose.

• Standard Shipping: 5-7 business days.

  • Free for orders over $150 within the U.S.

  • $5 flat rate 

• Expedited Shipping: 2-3 business days.

  • $12 flat rate.

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We currently offer domestic shipping within the U.S. and International shipping to over 50 different countries. 

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Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

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Lost or Damaged Items

We take great care in packaging and shipping your jewelry, but in the rare event that an item is lost or damaged during transit, please contact us immediately at support@jewelbugco.com. We will work with you to resolve the issue.

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Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you're not, we're happy to offer returns or exchanges within the guidelines listed below.

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Returns

• We accept returns on unused and unworn jewelry within 3 days from the date of purchase.

• Items must be returned in their original condition and packaging.

• To start a return, please contact us at support@jewelbugco.com with your order number and reason for return.

• Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.

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Exchanges

• We offer exchanges for items of equal or lesser value.

• If you would like to exchange your jewelry, please follow the return process outlined above and place a new order for the desired item.

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Non-Returnable Items

• Custom or personalized jewelry cannot be returned or exchanged unless there is a defect.

• Gift cards and final sale items are also non-returnable.

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Refunds

• Once your return is received and inspected, we will issue a refund to your original payment method. Please allow up to 7-10 business days for the refund to be processed.

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How to Contact Us

If you have any questions or concerns about your order, shipping, or return, please don’t hesitate to reach out. Our customer service team is here to assist you.

• Email: support@jewelbugco.com

• Hours: Monday - Friday, 9 AM - 5 PM (EST)

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Thank you for shopping with us! We hope you love your jewelry.